Privacy Policy

Moloney Family Law Privacy Policy and
GDPR Complaint Policy

Our privacy policy outlines what will happen to any personal data you provide as a result of using this website. This information is aimed at general visitors to the website. If you are a client (or become one), we process a wider range of personal data, and you will be provided with detailed information about this during the engagement process.

Personal Data You Provide

By providing personal information such as your name and email address via the forms on this website, you agree to us contacting you with regard to the information provided. Some forms on our website include a checkbox asking for your permission to add you to our mailing list. This is an opt-in mailing list, and your personal information will be used solely by us (all such emails including a link for opt-out).

How We Use Your Personal Data

We use the data you provide via this website to:

• Communicate with you. We use contact details such as your email address or phone number when responding to requests made by online forms.
• Monitor website trends. We use Google Analytics to help us aggregate traffic and monitor how the website is being used.
• Operate our business more effectively. We seek feedback and use this to help improve our services.

Our Lawful Reasons for Processing Your Personal Data

Under UK GDPR, we are required to declare the lawful reasons we rely on for processing your personal data. We operate on the basis of:

• Consent: when sending newsletters (you won’t get a newsletter unless you have explicitly opted-in).
• Legitimate Interest: when communicating with you in other ways (e.g., responding to an enquiry).

How Long We Keep Personal Data

Personal data may be stored by the website for up to 90 days, after which it is removed automatically.

Transfer of Personal Data

From time to time, we may pass on personal data, such as your email address, to other services we use to send out newsletters and communications (both electronic and print). Companies based outside the UK are permitted destinations under UK GDPR as long as they are covered by Adequacy Regulations or appropriate safeguards. Many popular US services, such as Gmail, Dropbox and MailChimp are covered by standard contractual clauses.

Questions or Complaints

We encourage you to contact us directly with any questions or complaints. However, legal rights regarding privacy fall under the remit of the Information Commissioner’s Office (ICO), and more information on how to complain can be found on their website: https://ico.org.uk/concerns.

Our Use of Google Analytics

We use Google Analytics to monitor how our website is being used and make improvements. Google Analytics requires us to pass your IP address (but no other information) to Google.

Google uses this information to prepare site usage reports for us and may share it with other Google services. In particular, Google may use the data collected to contextualise and personalise ads in its own advertising network.

• Related information: Google’s Privacy Policy (will add in the link)
• How Google uses this information: How Google Uses Data (will add in the link)

By ensuring these policies are in place, Moloney Family Law remains committed to respecting your privacy and protecting your personal data.

• E-Mail: Tracey@moloneyfamilylaw.com
• Phone: 01249 704420
• Post: 12 Villiers House, Lansdowne Court, Bumpers Farm, Chippenham, SN14 6RZ

GDPR Complaint Policy

Moloney Family Law is committed to protecting your personal data and ensuring that your privacy is respected. If you have any concerns or complaints about how we handle your personal data, this policy outlines how you can raise those concerns and how we will address them in line with the UK’s General Data Protection Regulation (GDPR).

Your Data Rights

Under GDPR, you have a number of rights regarding your personal data, including the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your data.
• Restrict or object to the processing of your data.
• Port your data to another provider.
• Lodge a complaint if you believe your data has been mishandled.

How to Make a GDPR Complaint

If you think Moloney Family Law has mishandled your personal data or failed to protect your privacy, please contact us immediately. You can make a complaint by contacting Tracey Moloney, the Data Protection Officer:

• E-Mail: Tracey@moloneyfamilylaw.com
• Phone: 01249 704420
• Post: 12 Villiers House, Lansdowne Court, Bumpers Farm, Chippenham, SN14 6RZ

Please provide as much information as possible about your concern, including your contact details and any relevant correspondence.

How We Handle Complaints

Once we receive your complaint:

• We will acknowledge receipt of your complaint within 3 working days.
• We will investigate your concerns promptly and aim to resolve the issue within 30 days.
• If additional time is required to investigate, we will keep you updated at each stage.

Reporting to the ICO

If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk/
• Helpline: 0303 123 1113

Updates to This Policy

Moloney Family Law may update this policy from time to time to reflect changes in the law or our practices. Please visit this page regularly for any updates.

Contact Us
If you have any questions about this policy or your data rights, please contact Tracey at Tracey@moloneyfamilylaw.com.